Support
Pardine is a small app for noting where each thing you eat comes from, made and run by Paral LLC.
Contact
A person reads and answers every message. It helps to say which device you use (iPhone, iPad, Mac or a browser), the version shown in Settings, About, and what you saw. Please don’t send your entries unless we ask.
Common questions
Where is my data?
On your device. Without an account, what you log stays there and nothing is sent to us or to anyone else. Pardine has no analytics and no ads. It works offline; only signing in and syncing need a connection.
How do I export or import my data?
Settings, Data, Export backup (JSON) makes a file and hands it to you. Settings, Data, Import reads a file you choose and shows what it would add before anything is written. Importing only adds or updates; it never deletes what you already have, and the Undo offered right after takes the whole import back. To move to a new device, export on the old one and import on the new one, or sign in to the same account on both.
What is sync, and what isn’t it?
Sync is optional. You sign in with a code we email you (Settings, Account and sync), and your devices keep the same entries. What you sync is kept on Paral’s server so your other devices can get it. It is encrypted on the way and in our backups, but it is not end-to-end encrypted: our server, and Cloudflare, which carries the connection, could read it.
Sync keeps devices the same; it is not an archive, and a deletion on one device reaches the others. Export a copy now and then. Sync is not offered to people who live in the European Economic Area, the United Kingdom or Switzerland; Pardine itself works for everyone without an account.
How do I delete my account?
Settings, Account and sync, Delete Paral account. We email you a code to confirm. This deletes the Paral account and everything it holds across Pardine, Parote and Paral News, and it can’t be undone. The entries on your devices are not affected.
To remove only what is on our server, use Delete the synced copy on the same page. Your devices keep their entries and stop syncing until you sign in again.
I use Pardine on the web on an iPhone or Mac. Why is my data missing in the app, or on the Home Screen?
On iOS, iPadOS and in Safari on the Mac, a tab in Safari and the same site added to the Home Screen or Dock keep their data apart, and the App Store app is separate from both. Export from the one that has your entries, then import in the other, or sign in to the same account in both. Chrome and other Chromium browsers share storage between a tab and an installed copy.
Can I change the language?
Yes. Settings, Language lists 26 languages, or follows the system.
Friends, reports and blocking
What can my friends see?
Friends is optional and off until you turn it on (Settings, Friends, which appears once you are signed in). A friend sees the entries you have not hidden: the date, the time of day, what you ate and where it comes from, and the name of the place if you wrote one. They never see your notes, where you live or have lived, or your Want to eat list. You can mark any entry Only me, use Pause sharing, or share only from a day you choose. The full list is in the Privacy Policy, section 5.
How do I report something?
Open the friend’s page, open the ⋯ menu and choose Report (the menu on one of their tickets works too). Choose a reason: their name or picture, something on a ticket, or something else. Leave “Also block” ticked if you don’t want to hear from them again. You can also write to support@pardine.app. We aim to deal with every report within 24 hours; a person looks at it and may hide the content or turn Friends off for that account.
How do I block someone, or stop being friends?
On their page, open the ⋯ menu and choose Stop being friends or Block. They are not told. After a block, neither of you can use an invitation to the other.
How do I undo a block?
On the Friends page, under Blocked, choose Unblock. That does not make you friends again; one of you sends a new invitation.
Your privacy
The full policy is at pardine.app/privacy.html.